Support
We're here to help. Most questions are answered below — for anything else, email us and we'll reply within one business day.
Contact us
Questions, corrections, privacy requests, or trouble with the app — we read every message.
support@sehtak.aeTypical response: within one business day (Sunday–Thursday, UAE time).
Delete your account & data
In the app, open Menu → Settings → Delete account. Deletion is immediate and permanent — your account and the data we hold (favourites, bookings, support messages) are erased.
Your medical passport lives only on your device, so removing the app also removes those records. If you've already uninstalled and want your server-side account removed, email support@sehtak.ae from your registered number's contact and we'll process it. See the account deletion page for full details.
For healthcare facilities
Listed on Sehtak and want to update or remove your details? Our directory is compiled from publicly available information. See Listings & Corrections for how to request a change, then email support@sehtak.ae.
Common questions
- Do I need an account to search? No — browse the full directory as a guest.
- Where are my medical records stored? On your device only. We never upload or read them.
- Does the app track me? No ads, no trackers, no analytics. Your location stays on your phone.
- How do I sign in? With your UAE phone number and a one-time code — no passwords.
- Can I book and pay in the app? You can send a booking request; payment is always made directly with the provider.